For the answers only you can give
AI that doesn’t know your business will guess
iris answers from what you told it and what it’s learned on the job. That’s the Context Engine.
Ask a generic AI about your shop and it sounds sure of itself, then quotes a price you dropped last year. iris learns your business from you and gets sharper with every call, chat, and text. It shows you everything it knows, and you can fix it on the spot.
What happens instead
Here’s how iris learns a change and uses it
Monday, 7:30am.
Ray at Keystone Auto Repair stops doing transmissions and cuts his Saturday hours. He tells iris once, in a text. Here’s that text, the call that came in Saturday, and what iris knew.
Your website still says“Transmission repair · Saturdays 8am to 5pm”Here’s what iris changed, and where it used the change.
Keystone Auto RepairText, then a call- Monday · Ray texts iris
- Saturday · Jen calls
What iris knows · Keystone Auto RepairUpdatedChanged from one text on Monday
WhenWhat iris knows · what it did
Mon 7:31amServices: no transmission work. Send to Delgado Transmission.Changed from Ray’s text. No form, no settings page.
Mon 7:31amHours: Saturdays 8am to noonChanged once. Every call, chat, and text reads the new hours.
Sat 9:14amAnswered Jen from the new mapSent her to Delgado’s, not the answer on your website.
Sat 9:15amBooked: brake check today, 10:30amJen called for one thing and booked another.
The map
See everything iris knows
Your services, prices, hours, and rules, on one map. If something’s off, fix it there.
Keystone Auto Repair6 branches · 43 lines
Prices
Services
Services · changed Mon
Removed: Transmission repairfrom your website- New: No transmission work. Send to Delgado Transmission.from your text, Mon 7:31am
- Brakes, tires, oil changes, diagnosticsfrom your price sheet
Rules
How we talk
Common questions
Read it
Read it before your customers do
Open the map and see what iris will tell a customer before anyone asks.
Fix it
Fix it on the spot
Tap a branch and change it. The next call, chat, or text uses the fix.
Fill gaps
Fill the gaps it finds
When iris can’t answer something, it flags the question. Answer it once and it’s on the map.
Getting started
Teaching iris starts with a link
Add files, talk it through, or type in what’s missing. Every conversation adds to the same map.
Website
Add your website
iris reads every page of your site and builds the first draft of your map from it. Most of what customers ask is already there.
Files
Hand it your files
Price sheets, service lists, the policy doc nobody reads. iris adds what your site leaves out.
A call
Talk it through
Get on a call and tell iris about your business the way you’d explain it to someone new. It asks questions and fills in the map.
Typing
Type it in
Add a rule, fix a detail, or tell iris how to handle a touchy question.
Context Engine questions, answered.
The Context Engine is everything iris knows about your business, in one place: what you sell, what you charge, when you’re open, and how you say it. Every call, chat, and text checks it before iris answers, and you can see and change all of it on a map.
Most owners have a working map in under an hour. Add your website, and iris builds the first draft from it. Then fill the gaps with your files, a quick call, or a few typed rules. It keeps learning from there.
Start with your website. It covers most of what customers ask. Then add what your site leaves out: your prices, the work you don’t do, your holiday hours, and the questions your team answers every day.
Open the map, tap the line, and change it. Or text iris the change, the way Ray did. Either way, the next call, chat, or text uses the new answer.
Yes. Give anyone on your team access, and they can add to or fix what iris knows. You can see who changed what, and when.
Yes. Mark anything as internal, and iris uses it to understand your business but never says it to a customer, like your costs or a staff member’s cell number.
iris reads them to fill in your map, and only your business can see them. Delete a file anytime, and what came from it comes off the map too.
A chatbot that reads your website only knows what your website says, even when it’s out of date. iris starts from your site, then learns what you tell it and what it hears on the job. You can see everything it knows on one map, and fix it on the spot.
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