Picks up
What iris does
Answers on the first ring, in your company’s name. A second caller at the same time gets the same greeting, not a busy signal.
What happens instead
Here’s how iris books the job
Saturday, 6:52am.
The water heater is leaking, the office opens at 8am, and the phone is ringing. Here’s that call, beat by beat.
Handles the question
What iris does
Pulls the answer from your hours, services, and holiday schedule. If it doesn’t know, it says so and flags the question so you can teach it.
Checks how urgent it is
What iris does
Asks the questions you set to tell an emergency from a routine visit. It knows what counts as urgent because you told it once.
Sorts urgent from routine
What iris does
Routes urgent calls to your on-call team and books routine appointments, ensuring every caller gets the right next step.
Wraps up
What iris does
Texts the caller a confirmation, sends you a summary, and logs the call in your CRM.
Where the call ends up
One call, four ways it could go.
Here’s where that 6:52am water heater call lands with each option
Voicemail
At 6:52am
It rings out.
What happens next
Most callers hang up without leaving a message.
Where you stand
No JobAnswering service
At 6:52am
Someone takes a message.
What happens next
Most send it over by email. You call back after 8am.
Where you stand
A message to call backYour front desk
At 6:52am
The office opens at 8am.
What happens next
Until someone’s in, the call rolls to voicemail.
Where you stand
A morning of catch-up
Picks up on the first ring. Checks if it’s an emergency, then books the visit. Booked for 10am
Receptionist questions, answered.
An AI receptionist answers your business calls the way a good front desk would. iris picks up in your company’s name, answers common questions, books the visit or sends urgent calls to your team, and texts you a summary.
The AI Receptionist is the job: it greets the caller, works out what they need, and books the visit or sends the call to the right person. AI Voice is how iris sounds doing it: natural speech instead of a keypad menu. Most owners turn on both, and they share the same setup.
Yes. iris answers every call that comes in, even when several people call at once. Nobody gets a busy signal, and nobody waits on hold for the first caller to finish.
You tell it once. You set what counts as urgent for your business, like water spreading across the floor or no heat in January, and the questions that tell an emergency from a routine visit. iris asks those questions on every call and handles the answer the way you would.
Yes. When a call needs a person, iris transfers it live to whoever you choose, like your on-call tech. The details the caller already gave are in front of them, so nobody starts over.
After every call, iris texts you a short summary: who called, what they needed, and what happens next. The call is also logged in your CRM, so your team can pick it up later.
Yes. iris answers in many languages, including Spanish, and switches when the caller does. The answers match in every language, because they all come from what you’ve told it.
Yes. iris answers 24/7, including nights, weekends, and holidays. It knows your hours and your holiday schedule, so it tells callers when you’re open and books the next real opening. Urgent calls still go to whoever is on call.
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