iris picks it up. It’s the AI SMS agent that keeps every conversation moving.
You meant to send the quote. You meant to confirm Thursday. Then the next job started, and the customer heard nothing. iris sends the follow-up, answers the reply, and texts the reminder, so the conversation ends in a booking, not silence.
Monday, 4:20pm.
Alex from Greenway Landscaping just walked Sam’s backyard and promised a quote by text. Here’s that thread, from the quote to the booked job.
Sam OrtizBooked4 texts over 10 days, then the job. You sent none of them.
Sends the quote Alex promised, before he gets to the next job.
Greenway LandscapingBackyard cleanupiris: Hi Sam, it’s Greenway Landscaping. Thanks for having Alex out today. Your backyard cleanup quote is here: greenway.example/q/1182
Greenway LandscapingThe quote went quiet for two days. You set when it checks back, and how often.
Greenway LandscapingBackyard cleanupiris: Hi Sam, it’s Greenway Landscaping. Thanks for having Alex out today. Your backyard cleanup quote is here: greenway.example/q/1182
iris: Hi Sam, any questions on the quote? We have Tuesday or Thursday open next week.
Greenway LandscapingAnswers from what you told it about the job, then books Thursday, 8am, straight into your calendar.
Greenway LandscapingBackyard cleanupiris: Hi Sam, it’s Greenway Landscaping. Thanks for having Alex out today. Your backyard cleanup quote is here: greenway.example/q/1182
iris: Hi Sam, any questions on the quote? We have Tuesday or Thursday open next week.
Sam Ortiz: Does that include hauling the old fence? If so, Thursday works.
iris: It does. You’re booked for Thursday at 8am. See you then.
Greenway LandscapingTexts the day before, so the crew doesn’t find an empty yard.
Greenway LandscapingBackyard cleanupiris: Hi Sam, it’s Greenway Landscaping. Thanks for having Alex out today. Your backyard cleanup quote is here: greenway.example/q/1182
iris: Hi Sam, any questions on the quote? We have Tuesday or Thursday open next week.
Sam Ortiz: Does that include hauling the old fence? If so, Thursday works.
iris: It does. You’re booked for Thursday at 8am. See you then.
iris: Reminder: Greenway arrives tomorrow at 8am. Need a different time? Just reply.
Greenway LandscapingTexting is personal, and it comes with rules. iris follows yours and your customers’.
iris follows up on conversations your customers started: a call, a chat, a quote request. No cold texts, no blasts.
When a customer replies STOP, the texts stop. The opt-out is saved to their record, so nobody texts them by mistake later.
You set the hours, how often it checks back, and when it stops trying. No 2am follow-ups, and no fifth nudge.
An AI SMS agent texts your customers for you. iris follows up after calls and chats, answers replies, books the job, and sends reminders. Every thread lands on the customer’s record, so your team can pick it up anytime.
AI Web Chat answers visitors while they’re on your website. AI SMS keeps the conversation going by text after a call, a chat, or a quote, over days if it takes days. Customers reply when they have a minute, and iris picks it up from there.
Yes. When a call goes unanswered, iris texts the caller to pick up where the call left off. If you use the AI Receptionist, every call gets answered, so AI SMS handles the follow-up after the call instead.
Yes. When a customer texts your business number, iris answers right away, from the same picture of your business it uses on calls and chats.
Yes. You set the hours it texts, how long it waits before checking back, and when it stops trying. No 2am texts, and no fifth nudge.
Yes. Anyone on your team can reply in a thread. iris steps back, and the customer keeps texting the same number.
Yes. iris texts a reminder the day before each appointment, and the customer can reply to confirm or move it. That means fewer no-shows, and no reminder calls for your team.
Every thread is saved to the customer’s record, next to their calls and chats. Your team sees the whole conversation in one place, including when someone replies STOP.
Sam. 