Picks up
Answers on the first ring in a natural voice, in your practice’s name.
Oakwell Family PracticeThanks for calling Oakwell Family Practice. I’m Iris, the practice’s AI receptionist. How can I help today?
For the calls that can’t sound automated
Nobody wants to talk to a robot
iris doesn’t sound like one. Or act like one. It’s the AI voice that answers your phone.
Everyone has been stuck pressing one, repeating themselves, or yelling “representative.” So most owners keep voicemail instead, and lose the call anyway. iris picks up in your business name and talks like a person who knows your business.
What happens instead
Here’s how iris handles a real caller
Tuesday, 12:40pm.
A patient calls from her car on her lunch break, with three questions and not much time. Here’s that call, beat by beat.
Playing in Voice 1 · WarmLiveWhat iris does, beat by beat, on one 1:15 call.
- Answers on the first ring in a natural voice, in your practice’s name.
- Answers every part, in order, from the insurance list and prices you gave it.
- She cuts in. iris stops and listens, then picks up the new request without starting over.
- Books the slot while she’s still on the line. Anything it shouldn’t handle goes straight to your team.
- Texts the confirmation, sends your team a summary, and files the recording.
Oakwell Family PracticeHears three questions at once
Answers every part, in order, from the insurance list and prices you gave it.
Oakwell Family PracticeThanks for calling Oakwell Family Practice. I’m Iris, the practice’s AI receptionist. How can I help today?
Do you take Aetna PPO, what’s a new-patient exam, and are X-rays included?
I’d like an annual exam with Dr. Lee next Tuesday.
Keeps up when she changes her mind
She cuts in. iris stops and listens, then picks up the new request without starting over.
Oakwell Family PracticeThanks for calling Oakwell Family Practice. I’m Iris, the practice’s AI receptionist. How can I help today?
Do you take Aetna PPO, what’s a new-patient exam, and are X-rays included?
I’d like an annual exam with Dr. Lee next Tuesday.
Actually, Friday would be better — and could I see Dr. Patel instead?
Of course — Dr. Patel has Friday at 10:30 AM. Shall I book that?
Books it on the call
Books the slot while she’s still on the line. Anything it shouldn’t handle goes straight to your team.
Oakwell Family PracticeThanks for calling Oakwell Family Practice. I’m Iris, the practice’s AI receptionist. How can I help today?
Do you take Aetna PPO, what’s a new-patient exam, and are X-rays included?
I’d like an annual exam with Dr. Lee next Tuesday.
Actually, Friday would be better — and could I see Dr. Patel instead?
Of course — Dr. Patel has Friday at 10:30 AM. Shall I book that?
You’re booked with Dr. Patel Friday at 10:30 AM. I’ve also sent your medication question to the care team.
Wraps up
Texts the confirmation, sends your team a summary, and files the recording.
Oakwell Family PracticeIRIS · LIVEAI Receptionist
Maya C. Annual exam · Aetna PPO01:12 · activeConfirmed with Dr. Patel on Friday at 10:30 AM. Reply here if anything changes.
LEAD BOOKEDWebsite visitor → qualified lead
Patient NameMaya C✓Recording02:18 · Saved✓Team follow-upKelly T✓AppointmentFriday · 10:30 AM✓
The voice on your line
Now pick the voice your callers hear
Same greeting, different voices. Tap one to hear how your business would sound.
Voice 1
Warm · steady
“Brightside Dental, this is iris. How can I help?”
Voice 2
Calm · low
“Brightside Dental, this is iris. How can I help?”
Voice 3
Upbeat · bright
“Brightside Dental, this is iris. How can I help?”
Voice 4
Español
“Brightside Dental, le habla iris. ¿En qué le puedo ayudar?”
Also answers in: English · Español
Who’s in charge
Your business, your rules, its voice.
iris does the talking. Every word starts with you.
Your business
It knows what you told it
iris answers from the Context Engine, the one picture of your business every channel shares. Change a price once and the next caller hears it.
Your rules
It hands off when you say so
You choose which calls it handles and which go to a person. Your team picks up with what the caller already said in front of them.
Its voice
You hear every word
You picked the voice above. Listen back to any call: each one is saved with its recording, transcript, and summary.
Voice questions, answered.
AI Voice is the part of iris that answers your phone. It picks up in your business name, talks in natural speech, and handles the call live: it answers questions, books the visit, or puts the caller through to your team.
No. iris talks in natural speech, with the pauses and back-and-forth of a real conversation. It doesn’t read a menu or ask callers to press one. Play any voice above to hear it.
Yes. If a caller cuts in, iris stops and listens. If they ask three things at once, it answers all three, in order. And when they change their mind halfway through, it keeps up.
AI Voice is how iris sounds on the phone: natural speech instead of a keypad menu. The AI Receptionist is the job it does on the call: it works out what the caller needs, then books the visit or sends the call to your team. Most owners turn on both, and they share the same setup.
Yes. Pick a new voice anytime, and the next caller hears it. Nothing else changes: iris still knows your business and follows your rules.
Yes. Forward your calls to iris or port your number over. Your customers keep dialing the number they already have.
Yes. iris is built for real calls: strong accents, a caller in the car, a crew running equipment in the background. If it misses something, it asks again, the way a person would.
Yes. iris introduces itself as your business’s AI assistant at the start of every call. Most callers carry on, because it answers like someone who knows your business.
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