Members get priority. Everyone gets an answer.
iris makes sure of it. It’s the AI Growth System for HVAC.
On a 95-degree day, iris books plan members into the first openings and gives new callers the next real booking.
Glen Hughes · Member · booked 4pm
AC running, not cooling. First opening, with Omar.
Tasha Bell · New customer · booked 6pm
Booked in the web chat. Her AC stopped cooling.
Here’s how you can keep both promises
Tuesday, 2:10pm, 96 degrees.
Glen has been on the Tallgrass maintenance plan for six years. Tasha found Tallgrass an hour ago. Both houses are heating up.
Glen calls, and Tallgrass picks up
Answers Glen’s call in Tallgrass’s name, right away. He hears your company’s name and gets straight to why he’s calling.
The promise: Members go first. Glen gets the first opening, with the tech who knows his system.
Glen tells it his way
Talks with Glen in plain speech, so he can describe the problem his way. “It’s running, but the air’s coming out warm” is enough to go on.
That’s enough to go on.
The first opening goes to Glen
Books Glen the first opening: Omar, today at 4pm. It’s the tech who did his tune-up, on the calendar your team already checks.
- Today · 4:00pm · Omar
- Booked
First opening, held for members
Your hot-day rule, set once
Knows your rule for hot days: members first, then the next real opening for everyone. You set it once, and every call, chat, and text follows it.
Members get the first openings. Everyone else gets the next real one.
- Calls
- Chats
- Texts
Tasha gets answers on your site
Greets Tasha on the Tallgrass website and answers her questions about the visit. She learns what the visit covers and when someone can come, while she’s still on the page.
The promise: New callers get a real booking. Tasha is booked for 6pm today, right in the chat.
Tasha knows when Omar is coming
Confirms 6pm by text and lets Tasha know when Omar is on his way. If she has a question, she replies and gets an answer by text.
His system is already on file
Knows Glen is on the plan and pulls up his 11-year-old AC, tuned up in April. Omar sees the system and the last visit before he heads out.
- System
- Central AC, 11 years old Last tune-up: April
- Customer
- Glen Hughes Plan member · since 2020
- Tech
- Omar Did his April tune-up
What a hot week looks like with iris
Six moments from an HVAC week, and where iris fits in each one.
The first 95-degree day
You answer what you can between jobs and return the rest tonight.
Every call, chat, and text gets an answer in your company’s name, and each one ends with a real booking.
Repair or replace
You hear the system’s history on site and write up the estimate later.
The system’s age and past repairs are on the record, and the estimate is booked with the tech who knows it.
A first-time caller
You call back when you get a minute between jobs.
They describe the problem in their own words and leave with the next real booking.
Tune-up time
You work down the member list and call each one to set a date.
Each member gets a text when a tune-up is due and books by replying.
The equipment details
Model numbers and install dates live in your files, or your head.
Every system you’ve worked on is on the customer’s record, with its last visit.
How busy days work
You walk the office and the techs through it each time the weather turns.
You write it down once, and every channel uses it, starting with the next caller.
HVAC questions, answered.
An AI Growth System for HVAC covers the front office while your techs are on jobs. iris answers every call, chat, and text in your company’s name, books the work, follows up on quotes, and sends urgent calls, like no heat on a cold night, to whoever’s on call. Every conversation lands on the customer’s record.
Yes. iris checks each caller against your customer records, so it knows who’s on a maintenance plan before it books. Members get the openings you promised them, and new callers still get the next real booking.
Yes. Tell iris how many openings to keep for members when it’s busy, and it books new callers around them. You set the rule, and you can change it the morning of.
Yes. iris keeps the type, make, and age of each system you’ve worked on, plus the last visit. Your tech knows what they’re walking into before they get to the house.
No. That call stays with you. iris books the repair visit or the replacement estimate the customer asks for, and notes what they said about the system, like its age or how often it breaks down. Your tech makes the recommendation.
Yes. iris can text members when a tune-up is due and book it from their reply, around your techs’ schedules. No member has to remember to call.
It goes to a person. iris asks the questions you set, then sends the call to whoever’s on call, with the address and what the customer said. iris doesn’t troubleshoot the system or give safety instructions.
Yes. Tell iris the systems you service, like heat pumps, boilers, or ductless units, and the ones you don’t. It tells callers right away, so nobody books a visit your techs can’t do.
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