The caller isn’t always the one who pays
iris keeps everyone in the loop. It’s the AI Growth System for plumbing.
A tenant reports a leak, and the landlord lives across town. iris gets the owner’s yes by text before the visit is set.
Maya Ruiz, Unit B · booked 1pm
Kitchen sink leak. She’s home to let you in.
Frank Odom · YES, approved
The owner approved the work by text.
Here’s how you can keep everyone in the loop
Monday, 8:05am
Maya rents the downstairs unit of Frank’s duplex, and the kitchen sink is leaking into the cabinet. Frank lives across town. Both of them need to hear from Copperline.
Maya calls, and Copperline picks up
Answers Maya’s call in Copperline’s name and takes down the leak, the unit, and the owner’s name. She hears your company’s name and gets straight to the sink.
Who’s in the loop: Maya is at the house. She gets the visit time and a text when Eli is on his way.
Maya tells it her way
Talks with Maya in plain speech, so she can describe the leak her way. “It’s dripping under the sink, and the cabinet floor is soaked” is enough to go on.
That’s enough to go on.
A time Maya is home
Holds 1pm, a time Maya is home to let Eli in. The visit stays on hold until Frank says yes, on the calendar your team already checks.
- Monday · 1:00pm · Eli
- On hold
Waiting on Frank’s yes
Your rule for rentals, set once
Knows your rule for rentals: the owner says yes before the work starts. You set it once, and every call, chat, and text follows it.
If the caller rents, the owner says yes before the work starts.
- Calls
- Chats
- Texts
Frank gets answers on your site
Answers Frank on the Copperline website when he has a question about the visit. He learns what Eli will check and when, while he’s still on the page.
Who’s in the loop: Frank is paying for the work. He says yes before Eli starts.
Frank says yes by text
Texts Frank the job and gets his yes, then lets Maya know when Eli is on his way. Neither of them has to call to find out what’s next.
One job, both names
Keeps one job with both names: who’s at the house and who signs off. Eli sees who lets him in and who approved the work before he heads out.
- At the house
- Kitchen sink leak 412 Linden Ave, Unit B
- Job
- Maya Ruiz Tenant · lets Eli in
- Signs off
- Frank Odom Owner Approved
What a week of leaks and drains looks like with iris
Six moments from a plumbing week, and where iris fits in each one.
A tenant calls about a leak
You take what details you can between jobs and track down the owner later.
The call gets answered in your company’s name, and you know who’s at the house and who owns it before you call anyone back.
Rentals that need a yes
You keep track of which landlords want a call first and which say “just go.”
You set the rule once for each rental, and every booking follows it.
A drain that keeps backing up
You work out from the call whether to bring the camera.
The record shows it’s the third time this year, so the plumber who runs the camera gets the visit.
A sewer line or repipe estimate
You mean to check in, and then the next call comes in.
A check-in text goes out on your schedule, and questions get answered from what you’ve told iris.
A landlord’s second rental
You start a new file for the new address.
The new address goes on the same customer, with the tenant who will let your plumber in.
A landlord looks you up after work
They read your site and leave a message for the morning.
They get answers on the page and book a visit for their tenant before they close the tab.
Plumbing questions, answered.
An AI Growth System for plumbing covers the front office while your plumbers are on jobs. iris answers every call, chat, and text in your company’s name, books the work, follows up on estimates, and sends urgent calls, like water on the floor, to whoever’s on call. Every conversation lands on the customer’s record.
Yes. iris answers a tenant like any caller, then takes down the unit, the problem, and the owner’s name. If a job needs the owner’s OK, iris gets it before the visit is set.
Yes. Tell iris which jobs need the owner’s OK. It texts the owner the job and the visit time, and books it when they reply yes. The tenant hears where things stand at each step.
It goes to a person. iris asks the questions you set, then sends the call to whoever’s on call, with the address and what the caller said. iris doesn’t give shut-off or safety instructions.
Yes. Tell iris which calls need a camera, like a drain that keeps backing up, and it books the plumber who runs it, with enough time for the visit.
Yes. iris texts the customer after your estimate goes out, answers their questions from what you’ve told it, and books the work when they’re ready. It never changes your price. That stays with you.
iris notes the claim on the job, so you know before the visit, and books the visit like any other. It doesn’t give insurance or claim advice. That conversation stays with you.
Yes. When a landlord calls about another rental, iris adds the new address to their record and books the visit there, with the tenant who will let your plumber in.
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