24/7 AI Receptionist for Home Services
Your phone rings at the worst possible times: on a roof, under a sink, in the truck, or halfway through a quote. Iris answers in seconds, handles the conversation like a real front desk, and turns “just checking” into booked appointments; across voice, SMS, and web chat. Keep your crew in the field, and ensure your calendar stays ful with 24/7 receptionist support.
Missed calls aren’t a “phone problem.” They’re a revenue leak.
When a homeowner needs help, they call the first few options that look credible—and hire whoever responds and quotes them first. If your calls go to voicemail or your follow-up takes hours, you’re not “losing leads.” You’re donating them.
of calls to home services businesses aren’t answered
of callers sent to voicemail don’t leave a message
of customers buy from the company that responds first
Iris is The Always-On Front Desk for
Home Services
Iris answers, qualifies, routes, and books, without forcing you to hire another admin or live inside your phone. It’s built to feel natural to homeowners, and structured enough for your ops team to trust.
Whether it’s a weekend AC outage or a weekday inquiry, every caller is greeted and captured – you’ll get their details and job info for follow-up. No hold music, no “leave a message,” no lost weekends.
Iris recognizes urgent keywords and can escalate urgent calls directly to your emergency line or cell. For less critical issues, it sets proper expectations (e.g., “We’ll have someone call you first thing”). This ensures real emergencies are handled appropriately.
By integrating into your calendar or CRM, Iris can book service appointments or estimates for callers on the spot. For example, it might schedule a plumbing inspection for Tuesday at 10 AM by checking your synced calendar or a follow-up call based on your availability.
Iris can answer common questions like “Do you charge for estimates?” or “Are you licensed and insured?” using a knowledge base you provide, so callers get instant answers even when you’re unavailable.
Home service pros are often hands-on. With Iris covering the phone, you and your crew stay focused on the job at hand, without worrying about missed calls.
Add confirmations, reminders, and “we’re on the way”- style messaging to the flow so fewer leads slip through the cracks and customer service stays top-notch.
How It Works for
Home Services
You shouldn’t need a 20-step automation diagram to stop missing calls. Iris runs a simple, reliable loop that turns every inbound into a booked job or a clean handoff.
Why Iris beats “voicemail + good intentions”
Most home services businesses don’t need more leads. They need fewer leaks in their funnel. Iris is designed around the real conversion moments: the first response, the first booked slot, and the first great impression.
Compared to hiring a receptionist
Iris works after-hours, doesn’t take breaks, and handles multiple calls at once—at a fraction of the cost of a full-time admin. (And your best office manager can go back to running ops instead of playing phone tag.)
Compared to traditional answering services
Traditional services often stop at “taking a message.” Many modern home services teams want booking, routing, and structured details, not a messy inbox.
Compared to other AI tool
Iris is built for outcomes, not novelty demos. Iris has multi-channel coverage (Web, chat, sms), brand guardrails with human handoff, and integrations into your favorite CRM and calendar tools.
Built by dotfun.
We’ve spent 15+ years turning leads into revenue. Iris isn’t “AI for AI’s sake”—it’s a concierge designed around the moments where home services businesses leak money: missed calls, slow follow-up, and messy intake. Want the full growth engine behind the receptionist?
Built for the trades where speed is the difference
Iris is built for home services teams that win on speed-to-response and booked appointments, especially when the owner is in the field, and the phone won’t stop.
HVAC
When homeowners lose heat or air, they don’t wait. Iris books service calls fast, captures symptoms, and escalates true emergencies to on-call.
Plumbing
Burst pipe? Sewer backup? Iris triages urgency, captures critical details, and routes the right calls to the right humans, without burying you in voicemails.
Electrical
Safety-first scenarios get immediate escalation. Estimates and standard jobs get booked with the right questions up front.
Roofing
Storm spikes create chaos. Iris keeps the intake clean, schedules inspections, and helps you win the lead race when demand surges.
Lawn & Landscape
Recurring routes, quote requests, and schedule changes become streamlined. Iris handles the “back and forth” so your team stays productive.
Simple Pricing That Pays For Itself
Most teams compare Iris to a $3k–$5k/month receptionist hire. We prefer a simpler benchmark: one saved job can cover the month.
Iris Plays Nice With Your Team (and Customers)
You’ve got a crew to run, trucks to dispatch, and customers who need help now. Iris is designed to be dependable in the messy parts: peak volume, edge cases, and stressed customers. When it’s clear a human should jump in, Iris escalates cleanly.
Great. Iris is your overflow + after-hours safety net—so you don’t leak revenue during peaks, lunches, weekends, and seasonal spikes.
It won’t guess. You set rules (service area, job types, buffers) and Iris hands off when confidence is low or trigger words appear.
We keep it practical: connect your calendar, set your intake questions, forward your number, test, and go live.
Iris uses natural voice and tight scripting where it matters. The goal is a calm, competent front desk—without the awkward bot vibe.
SMS flows include opt-out language (Reply STOP to unsubscribe). Call recording disclosures can be enabled where required.
FAQs for Home Services Teams
Yes. You define what counts as urgent (keywords, scenarios, job types), and Iris escalates to your on-call process instead of trying to “AI its way through” a critical situation.
Your call. Some teams introduce Iris as a “virtual receptionist” or “front desk assistant.” You choose the exact language.
It asks the next best question or hands off to a human. You can also continuously improve the knowledge base with common questions from real calls.
Yes. Iris books into your calendar using your availability, buffers, and rules so you avoid double-booking and chaos.
Yes—GHL is a typical setup for calendar + CRM workflows. If you’re on something else, like HubSpot or Marketo, we can map it too.
Yes. We can include consent language and every SMS flow supports STOP to opt out and HELP for help.
Yes. Forwarding or porting is supported depending on your setup.